REFUND POLICY

Clear terms before your family purchases.

Effective and last updated August 15, 2026

This policy applies to purchases made directly from The Purpose Driven Family. If a checkout or written offer states different refund terms for a specific product, those product-specific terms control.

Free resources

Our free guides, assessments and courses do not involve a purchase and therefore are not eligible for a monetary refund.

Digital downloads and self-paced products

Because digital materials are delivered immediately and cannot be returned, digital-download and self-paced-product purchases are generally final once access or files have been delivered, unless the sales page expressly states a refund window. We will correct duplicate charges and make reasonable efforts to resolve verified technical delivery failures.

Live cohorts, coaching and communities

Live or time-limited experiences may have their own enrollment, cancellation, transfer and refund terms. Those terms will be displayed before purchase. Missed calls, unused access, scheduling conflicts or a decision not to participate do not create a refund right after the stated window ends.

Founding Family Experience

For a Founding Family Experience, a family may request a full, no-questions-asked refund by the end of Day 7 of their experience. After that deadline, payments are nonrefundable. If a genuine emergency prevents participation, the family may request one transfer to the next available cohort, subject to availability.

Families who complete the entry Reality Check, attend or watch all four weekly calls, submit the requested weekly evidence and repeat the Reality Check remain eligible for the action-based guarantee described in the offer: if they reach Day 30 without greater clarity or one meaningful improvement, Joe and Ashley will provide one private implementation call. This is a service commitment, not a promise of a specific family or child outcome.

Payment plans

Choosing installments commits you to the total displayed purchase price; it is not a month-to-month cancellation plan. An approved refund will cancel future installments associated with that purchase. After the applicable refund window, remaining scheduled installments remain due unless we approve a written emergency transfer or another exception required by law.

How to request help or a refund

Email contact@joeandashley.com with the purchaser’s name, purchase email and product name. Do not email full payment-card information. We will review the request and, when approved, return funds to the original payment method. Bank processing times may vary.

Rights that cannot be waived

Nothing in this policy limits refund, cancellation or consumer rights that applicable law does not allow us to waive.